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Most Recent Articles

How Great Fulfillment is a Function of Great Customer Service

When it comes to running a thriving online business, there are a lot of moving parts to consider. While fulfillment might be low on the list, it should be one of your priorities because of how much it impacts the customer experience.

 

While customers give their loyalty to certain brands, businesses only build loyalty when they get the fundamentals right. Specifically, did your customer get the right product? Was it delivered on time? Was the shipment damaged?

Topics: Supply Chain ECommerce Customer Experience

The Best Part of Waking Up: The Supply Chain of Coffee

There’s nothing quite like that first sip of coffee in the morning. From cabinet to brewer to your favorite mug, it’s easy to achieve the perfect cup. But how did the coffee get from tree to truck to grocer? Here’s the intriguing supply chain journey of coffee.

Topics: Inventory Control Supply Chain

Are Responsible Supply Chains Also Sustainable?

Sustainability is defined as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” Considering this, a supply chain is responsible if it is truly sustainable. However, reducing your impact on the environment does not ensure ethical responsibility in supply chain management.

Topics: Warehouse Management Supply Chain Sustainability

Securing Packaging in a Whirlwind of Supply Chain Issues

Global supply chain operations rely heavily on the synchronicity of key participants to make sure demands are met as efficiently as possible. But product packaging is the one element that directly impacts each part of the logistical process, making it essential.

Topics: Supply Chain Packing Warehouse Efficiency

How Supply Chain Problems Are Impacting Sustainability Efforts

In recent years, the environmental impact of the supply chain has become an increasingly popular area of interest for businesses, regulators, scientists, and consumers. As climate change becomes a more significant concern, more companies are making commitments to switch to sustainable products.

Topics: Supply Chain Green Manufacturing

5 Ways to Recover from Supply Chain Disruptions

Global supply chains have been pushed to their limits over the past three years, revealing the weaknesses of a complex system that affects everything from toilet paper to computer chips. These disruptions impact more than just daily life — they affect local and national economies and businesses of every shape and size.

Topics: Supply Chain Process Improvement COVID-19

Future Proof Your Logistics Operation

The “future” of logistics seems to be approaching at lightning speed. All of the five- and ten-year plans and predictions we saw just a few short years ago are suddenly being implemented as companies are scrambling to cope with never-ending supply chain challenges.

Topics: Mobile Workstation Supply Chain ECommerce

How Data Can Boost Supply Chain Visibility

One doesn’t have to look further than today’s headlines to hear about how supply chain woes are impacting our global economy—not to mention the availability of the essential goods consumers rely on. As the Congressional Research Service explained:

Topics: Mobile Workstation Supply Chain ECommerce

How Equipment Shortages Are Affecting Supply Chains

The shipping and distribution industries have been feeling the squeeze of supply chain disruptions ever since the beginning of the COVID-19 pandemic. Shipping capacities have been pushed to the brink as shipping containers and distributors are in high demand.

Topics: Mobile Workstation Supply Chain Equipment Shipping

The Importance of Customer Service in Supply Management

You may not be able to make a tanker ship move faster or source materials that have become scarce. These are factors that are sadly beyond your control. But your business’s commitment to customer service is something you do control. And it’s also a major differentiator in supply chain management.

Topics: Supply Chain Process Improvement ECommerce RFID Customer Experience