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Most Recent Articles

The Importance of Customer Service in Supply Management

You may not be able to make a tanker ship move faster or source materials that have become scarce. These are factors that are sadly beyond your control. But your business’s commitment to customer service is something you do control. And it’s also a major differentiator in supply chain management.

Topics: Supply Chain Process Improvement ECommerce RFID Customer Experience

How Holiday Returns Can Actually Help Your Supply Chain and Business

Even with a continuing global pandemic, 2021 turned out to be an excellent year for many retailers. The National Retail Foundation reports that holiday sales hit a record $886.7 billion in 2021, a 14.1% jump from the prior year.

 

Despite rising inflation, labor shortages, supply chain issues, and the new omicron variant, consumers continued to spend money at record rates and businesses delivered. But many consumers are also returning items post-holiday, which poses challenges for many businesses. When approached correctly, here is how holiday returns can actually benefit your supply chain and business.

Topics: Supply Chain Warehouse Efficiency Reverse Logistics

5 Supply Chain Tools That Deliver a Competitive Advantage

Today’s businesses face unprecedented challenges. In addition to meeting the rising demands of consumers, the specialized requirements of complex products, and a lingering public health crisis, there are ongoing strains placed on the supply chain. To respond to these challenges, companies are looking for ways to leverage various solutions along the supply chain to drive automation, collect data, reduce costs, and create efficiencies.

 

Topics: Supply Chain IoT 3D Printing Automation

6 Benefits of Reverse Logistics

Costs associated with the supply chain process have always been a concern for businesses. But those aspects of business results are magnified when the supply chain is suddenly rife with trouble.

Topics: Supply Chain Process Improvement Reverse Logistics

12 Questions to Ask Before Choosing a Reverse Logistics Provider

If you’re in the business of moving products from Point A to Point B, logistics matter. Being able to efficiently fulfill the needs of your target audience is directly related to your ultimate business success.

Topics: Supply Chain Process Improvement Reverse Logistics

Managing the 5 R’s of Reverse Logistics

For many organizations, handling reverse logistics can be challenging. If you think about it, most supply chains are created to get products from point A to point B, not bring them back in the other direction.

 

Online ordering has made shopping so simple that customers expect an equally hassle-free returns process. While product returns might be one of the costs of doing business, how you handle the 5 Rs of reverse logistics can impact how much this process will affect your company’s overall results.

Topics: Supply Chain Process Improvement Warehouse Efficiency Reverse Logistics

The Importance of Reverse Logistics in Your Supply Chain

What are reverse logistics? How do they affect your supply chain? What can you do to leverage reverse logistics and improve your bottom line?

 

Read more to find out how the return of goods can actually create potential profit for your company. Learn how to measure and assess your company’s reverse logistics system. Find out some of the benefits that come with a good reverse logistics workflow.

Topics: Supply Chain

What’s Trending in Labeling?

If you have always been a big fan of following futuristic trends, then twenty years ago you might have assumed that by this year peel and stick labels would be a thing of the past and your products and packages would be engraved by lasers. The reality is that as supply chains have gotten more sophisticated and Ecommerce continues on its decades-long growth trend, “labels” have not only NOT gone away, they are more prolific and ubiquitous than ever – and more important than ever.

Aside from a growth trajectory with no visible end, here are some of the labeling trends we think are important to be aware of today.

Topics: Trends Supply Chain Labeling

Where are the choke points in your supply chain?

UPDATE: On Monday, March 29th, 2021, the Ever Given was freed and continued its journey northward, allowing for the passage of over 360 ships that had impacted about 15% of the entire world's container capacity. Bon Voyage!

Last week was the beginning of one of those rare weeks when you could tune into your daily news broadcast and hear your usual news readers interviewing supply chain analysts, shipping company representatives and logistics experts almost every day – a group of professional profiles that you almost never see on the national news!

Topics: News Warehouse Management Supply Chain warehouse safety

The Evolving Changes in Supply Chain Planning

With the disruptions in supply chains all over the world making headlines in mainstream news channels, it’s a good time to revisit some basics on Supply Chain Planning (SPC) given that we now see a lot of businesses being forced to devote a lot more attention to this critical skill area than they may have before – because they did not have to.

Topics: Supply Chain Process Improvement Planning