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As a major pillar of the distribution industry, shippers and logistics service providers are a critical element of any business’ customer satisfaction goals. But as a facility manager or a business that relies on a shipping partner to help you meet your service goals, how much information do you share between you in order to ensure you can make the relationship as productive as possible? A recent industry survey by Descartes Systems Group, a solutions provider for fleet management operations, provides some useful insights.

Last week we shared with everyone a short video we made to demonstrate a new innovation in warehouse automation we are calling “Follow Me” (see it again here). It’s a drive engine mounted on one of our mobile-powered carts – but with a twist. Rather than start and stop using physical controls, the “Follow Me” feature enables the cart to follow the operator at their own pace, starting and stopping as they do. We were drawn to looking deeper into this because of the potential for hands-free applications, especially for picking in conjunction with a voice-collection system or for other tasks like inventory or inspection and maintenance.

In a perfect world, we would sit back and let our customers do our marketing for us. Because with a Net Promoter Score of +56, we know our products are loved and widely used by them. And recently we woke up one morning thinking perhaps that perfect world was beginning to form when we received this video from Wurth, a global retailer group based in Germany with a core business in the distribution of fasteners and tools with over 120,000 different products. 

To be considered a supplier worthy of their endorsement is truly a privilege, especially when their corporate philosophy is so direct on what they stand for:

"When it comes to quality, we make no compromise. The Würth name stands for good, solid products and process quality in addition to outstanding customer service. Being close to our customers is important to us. More than 45,000 employees in 80 countries worldwide are busy looking after the needs of our customers."

Many thanks to the team at Wurth for making our day! Now, how can we make yours?