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As a major pillar of the distribution industry, shippers and logistics service providers are a critical element of any business’ customer satisfaction goals. But as a facility manager or a business that relies on a shipping partner to help you meet your service goals, how much information do you share between you in order to ensure you can make the relationship as productive as possible? A recent industry survey by Descartes Systems Group, a solutions provider for fleet management operations, provides some useful insights.

Last week we shared with everyone a short video we made to demonstrate a new innovation in warehouse automation we are calling “Follow Me” (see it again here). It’s a drive engine mounted on one of our mobile-powered carts – but with a twist. Rather than start and stop using physical controls, the “Follow Me” feature enables the cart to follow the operator at their own pace, starting and stopping as they do. We were drawn to looking deeper into this because of the potential for hands-free applications, especially for picking in conjunction with a voice-collection system or for other tasks like inventory or inspection and maintenance.