Our comprehensive trouble shooting tips for batteries and inverters

If you need support immediately, please call 781-935-3450 and Press 3 for Technical Support.

QUICK TIPS:

If you are unsure of your unit's product name, please click here to see our product overview.
Your inverter serial number is located on the side of the inverter, near the fan. It should start with a B125 or B126.
Your battery date code(s) is located on the top of the battery. It's a 5 digit HOT STAMP. You may need to peel back sticker.

ADDITIONAL THINGS TO CHECK THAT MAY BE THE PROBLEM:

If you have a unit with a GFCI, have you reset the GFCI?
Did you check to make sure all connections at battery and at inverter are tight?
Are the battery wires connected positive to positive (+ to +) and negative to negative (- to -)?
Has the fuse blown?

You may also submit a Trouble Ticket. A technical support specialist will provide an answer within 2 business days.

Troubleshooting Tips for Battery & Battery Volt Meter
Troubleshooting Tips for Standard and Heavy-Duty Power Packages (1000 and 1800 watts)
Troubleshooting Tips for 750 and 1250 watt Inverter

Trouble Shooting Tips