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Most Recent Articles

How Great Fulfillment is a Function of Great Customer Service

When it comes to running a thriving online business, there are a lot of moving parts to consider. While fulfillment might be low on the list, it should be one of your priorities because of how much it impacts the customer experience.

 

While customers give their loyalty to certain brands, businesses only build loyalty when they get the fundamentals right. Specifically, did your customer get the right product? Was it delivered on time? Was the shipment damaged?

Topics: Supply Chain ECommerce Customer Experience

The Best Part of Waking Up: The Supply Chain of Coffee

There’s nothing quite like that first sip of coffee in the morning. From cabinet to brewer to your favorite mug, it’s easy to achieve the perfect cup. But how did the coffee get from tree to truck to grocer? Here’s the intriguing supply chain journey of coffee.

Topics: Inventory Control Supply Chain

Are Responsible Supply Chains Also Sustainable?

Sustainability is defined as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” Considering this, a supply chain is responsible if it is truly sustainable. However, reducing your impact on the environment does not ensure ethical responsibility in supply chain management.

Topics: Warehouse Management Supply Chain Sustainability

The Benefits of Communication for Your Warehouse Productivity

In the logistics industry, as is the case with just about everything else, good communication is vital to organizational success. If you run a warehouse, it can be challenging to keep track of all the moving pieces. Unfortunately, with warehouses spanning tens of thousands of square feet or more, traditional communication methods are no longer effective.

Topics: Warehouse Management Warehouse Tips Warehouse Efficiency