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How to Minimize Long Queues So Your Customers Don’t Walk Out

The average person now spends over one year and two weeks of their lives waiting in shopping queues, according to a report from Intel and Box Technologies. Long queues not only discourage customers from even joining the line, but once in the queue, many will walk away and never come back if you make them wait too long.

Topics: Mobile Power ECommerce In-store fulfillment Customer Experience

In-Store Fulfillment and Ecommerce Channels Require Omnichannel Strategies

Last year retailers everywhere in every niche, B2B and B2C, had to either learn how to do Ecommerce and In-Store Fulfillment for the first time or learn to do it much better on a bigger scale than ever before. What businesses did to engage with customers on the front end – evolving their offerings into a multichannel or omnichannel presence – was not always matched by the evolution required in the back end for fulfillment.

Topics: Process Improvement ECommerce In-store fulfillment