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Let’s start with a confession.

It’s not uncommon for many of the experts, aficionados and consulting resources out there - including us – to share our expertise and views about the warehouse industry with somewhat generic language. Almost as if it were some kind of monolithic workplace with few differences in how they are designed, built, work and managed. But today we will be looking to address this oversight and focus on the specifics of running a top-notch distribution center for an industry that drives so much of our economy in the US.

Before you begin reading this, please read the headline once again and understand that our intent here is not to provide tips on how to INCREASE your foot traffic, but to look at potential ways to make the most of the foot traffic you are already getting!

Your business might be perfect at managing its supply chain and getting products into the hands of its customers as promised. But what happens when a customer wants or needs to send something back?

According to the Bureau of Labor Statistics (BLS), approximately 4.5 workers out of every 100 were injured on the job in the warehousing and transportation industry in 2023. Driven by labor shortages, rising consumer expectations, and other supply chain challenges, warehouses have been faced with massive pressure to continue delivering in increasingly complex conditions.