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Online sales have soared since the beginning of COVID-19, with consumers increasingly forgoing trips to the store in favor of easy ordering from home. That means eCommerce sellers and logistics companies need to operate more efficiently to keep pace with higher volume and a growing list of lofty expectations.

You may not be able to make a tanker ship move faster or source materials that have become scarce. These are factors that are sadly beyond your control. But your business’s commitment to customer service is something you do control. And it’s also a major differentiator in supply chain management.

With the holidays now a month behind us, the big of pile returns finally processed, the financial books closed for 2019, and your planning for 2020 (hopefully) completed, it’s time to take a look at 2020 and share a few thoughts on what we see as some trends to expect you’ll hear about this year.