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No one loves returns — not customers, not retailers, and not distribution companies. But returns are a fact of life after a busy holiday season. And the quality of the customer experience can make or break your business.

If you’re an eCommerce seller, what you do involves much more than just selling products online and getting them into the hands of customers. To create a successful and sustainable business, you need to build trust and lasting relationships with your customers. And that often involves handling returns.

According to the National Retail Foundation, eCommerce is now the preferred method of shopping for 68% of consumers. Of course, the pandemic changed that as more and more people began shopping online out of necessity and then continued to do so out of convenience.

Customers increasingly expect just as much out of their return experience as their initial shopping experience with eCommerce retailers. But reverse logistics isn’t easy, particularly for warehouses that haven’t made returns a priority. The danger is that ignoring this part of your business can put it in jeopardy. Here is what you need to know about reverse logistics and how using mobile-powered return stations can improve customer satisfaction.

If you sell any type of goods online, reverse logistics is an important part of your business. Today, the global reverse logistics market size is growing in leaps and bounds. In 2021, it was valued at $840.7 billion and it is expected to expand at a compound annual growth rate of a whopping 12.4% from 2022 to 2028!

It’s no secret that the e-commerce industry is booming. Even before the pandemic, customers were increasingly ordering merchandise and household goods online with the expectation that they could have a product delivered in a matter of days, if not hours.

All warehouses have to think about logistics, and the processes they employ to improve workflow, reduce waste, and increase profits. Because there are so many moving parts, it can be difficult to monitor every step of the supply chain, but even the simplest improvements can reap significant rewards.

If you’re an eCommerce retailer or warehouse owner, you’re in the business of getting online purchases into the hands of customers. But this also means that part of your business involves dealing with items that come back, with online return rates as high as 30%.

Dumping items in a landfill is no longer a sustainable business model or something that consumers are willing to accept. Billions of pounds of usable products and materials find their way into landfills annually, and some items are causing irreparable harm to the environment. Now that online shopping has become so popular, returns are also on the rise. This presents eCommerce businesses with a problem as well as an opportunity to address reverse logistics in a circular economy.

It’s easy enough to assume that your warehouse is efficient when your shelves are stocked and customers get their products on time. But how many organizations can claim 100% success with those items? Even so, you’d be amazed at how some adjustments to your strategy can make an impact on your business’s bottom line.