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NEWCASTLE IS THRIVING. COME GROW WITH US.

In 2005, we pioneered the field of Industrial Powered Carts—indispensable tools for efficiency in logistics and industry. And we’re still way out front with a fantastic crew, year-over-year double-digit growth and a customer list packed with successful global companies. If you’re ready to do your best work as part of a positive, energetic, and committed team, read on.

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UNBEATABLE BENEFITS.

Our biggest strength is our hardworking team, so we treat them right by offering a people-positive and family-supportive work environment, competitive salaries, profit-sharing, and benefits we’re proud of:

 

  • Comprehensive insurance, including health, vision, dental, life and disability
  • 401(k) with generous matching
  • Individually tailored career growth plans, including paid training and tuition reimbursement
  • Vacation package, paid sick leave, paid community service days, and nine paid holidays
  • Annual performance-based profit-sharing bonus

Click here to learn more about Newcastle Systems.

WE'RE SERIOUS ABOUT OUR FUN.

We’re not shy about working hard, but we find lots of excuses to have a seriously good time together. Lately we’ve been into Friday BBQs, weekly cornhole championships, and outings like the Red Sox, Duck Boats, Cheers, go karts, river tours and sailing. Plus holiday celebrations and team-based community service days. And—we’re located in a beautiful corner of New England. Just 30 minutes north of Boston, where there’s tons of great stuff to do, and fifteen minutes from the beach. So yeah, we know how to have fun.

 

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OUR "FOUR CORE."

There are a few basic values that have proven to be remarkably good guides along the way, and we stick with them. They’ll tell you something about what it’s like to work with us.

 

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CUSTOMER FOCUSED

 

We constantly learn from our customers. They’re at the center of everything we do, and their success is the most important measure of our own.

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CAN-DO 'TUDE

 

We are positive, passionate, and stubbornly solution-focused. We’re totally dedicated to making our customers more productive.

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ALL IN ON LEAN

 

We relentlessly seek to improve processes and eliminate waste, so we can offer our customers the very best solutions and unmatched value.

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TOTAL INTEGRITY

 

We’re trustworthy, fair, and true to our promises. We treat every customer and team member with the highest level of professional respect.

KNOCK, KNOCK.

That’s opportunity at the door. Come join a thriving company at the top of its game. Browse our open positions and apply—you may be just who we’ve been waiting for!

 

 

Customer Service & Technical Services Support

Are you a friendly, proactive problem solver who can handle multiple issues and questions with ease? The Customer Service & Technical Services Support position is a key customer-facing role. You will help to ensure customers are satisfied while ensuring timely processing of all requests, orders, replacements, complaints and technical service issues. Working under the direction of the Customer and Technical Services Manager, you will resolve customer inquiries and problems by clarifying the customer's needs and providing the best solution.

Responsibilities:

  • Working with customers to release orders. When order is incomplete, communicating back to customer what is required. Swiftly following up on any held orders efficiently for release to production for on time shipments.
  • Daily tracing of shipments to report successful delivery or working to mitigate delivery issues.
  • Assisting in customer support RMA request for revenue return and/or exchanges. Approving and issuing RMA. Reviewing incoming inspected RMA’s and approving/requesting credit thru Accounting. Assisting technical services RMA request for warranty and non-warranty returns. Reviewing incoming returns for diagnosis and follow up/replacement to customer. Providing quotes for repair. Issuing return shipping labels.
  • Processing revenue orders, drop shipments, issue revenue returns, processing freight claims, resolving damaged and short shipment issues. Providing world class response times.
  • Supporting Technical Services with incoming calls/emails/web tickets for technical support. Determining issues with equipment and if replacements are needed. Educating customers on proper use guidelines. Confirming parts under warranty. Providing world class response times.
  • Answering incoming company phone calls/emails/general inquiries. A main POC for phone inquiries. Determining the full need of the call/email and routing to the correct department for assistance or provided company information. Assisting customer support inquiries/issues for lead times, tracking shipments, freight quote, product inquiry, order inquiry. Assisting technical services on issues that may include, providing assembly info, advise warranty or non-warranty information, replacement parts, technical support and diagnosis
  • Working with vendors for credit replacement. Keeping customer up to date on progress of returns.
  • Assisting in the end of month reporting of: Customer service KPI’s. Backlog values. Orders processed/cancelled. Late shipments. Turn Around times. NPS Score. Revenue RMA request. Technical Services KPI’s. Support Calls, RMA issues, RMA’s Returned. Turn around times. Failure/Quality Reports. NPS Score
  • Point of contact for 3rd party technical service partners: Assisting in issuing of PO for customer installations, service contracts, customer onsite warranty repair. Coordinate parts shipping. Provide instructions for installs and repairs. Report on vendor performance
  • Assisting in creating and maintaining the knowledge base articles in Microsoft Dynamics for RSM, Engineering and tech support use.
  • Assisting in creating and maintaining self-help videos for trouble shooting and/or assembly.

Qualifications:

  • High school diploma and Associates Degree or equivalent industry experience
  • Knowledge and experience in manufacturing/distribution industry
  • Proficiency in Microsoft Office, CRM systems, ERP systems, data entry and word processing
  • Exceptional people skills with the ability to manage multiple relationships with multiple customer stakeholders
  • A team oriented, cutomer-driven, continuous improvement mindset (Lean)
  • Strong organizational skills and attention to detail

APPLY HERE

Production Buyer/Planner

We are seeking a talented Production Buyer/Planner to purchase goods, materials, and services, considering price, quality, and on time delivery, to ensure continuity of supply. This position reports to our Director of Operations and will focus on continuous improvement with a strong commitment to Lean principles alongside a top-notch team.

Responsibilities:

  • Maintaining the Master Production Schedule (Demand Planning), along with maintaining the Item Master on purchase parts to ensure proper lead times, pricing, and lot sizes
  • Utilize the Material Requirement Planning (MRP) system to ensure the timely release of material to support and efficient build process
  • Negotiate midsize value contracts, improve prices and terms of business with suppliers and review opportunities to make business savings utilizing negotiation and procurement best practice tools and methods
  • Provide analysis on costs, new and existing, and review cost reduction activities
  • Purchase goods, materials, components, or services in line with specified cost, quality, and delivery targets
  • Build, maintain and manage supplier relationships and keep up good communications
  • Compiling status and performance reports and submitting them to management in a timely manner
  • Contact suppliers to resolve price, quality, delivery or invoice issues
  • Evaluate suppliers and contribute to performance reviews to ensure contract compliance
  • Ownership of the forecast and maintaining min, max and lead times in MRP
  • Determines and maintains stock levels for manufactured and purchase parts based on historical usage and forecast analysis
  • Responsible for communication of shortages and expected delivery dates to Production and Sales Teams
  • Attend weekly Production planning meetings. Run and maintain reporting on parts. 
  • Spend time on the plant floor inspecting materials, supplies, and understanding production flow

Qualifications:

  • Bachelor's degree in operations or supply chain management, business management, or related field
  • 5 – 7 years’ experience of material requirements planning (MRP) and related software
  • Epicor ERP experience a plus
  • Proficient in Microsoft Office, Excel skills a must
  • Certified Production and Inventory Management (CPIM) accreditation or other relevant certification is helpful (APICS)
  • Lean manufacturing experience helpful
  • Team player, clear communicator
  • Organized problem solver with excellent time management skills

APPLY HERE

Marketing Coordinator

Newcastle is seeking a high-energy B2B Marketing Coordinator to assist with the planning, creation, and execution of a wide range of marketing activities for increased brand awareness, market share, and channel engagement.

Responsibilities:

  • Front Line Support Liaison: Provide timely and accurate support to Media Partners, Vendor Partners, Regional Sales Managers, and Channel Partners with ad material, collateral, web content, digital content, co-branded materials, photography, videos, product pricing, product table worksheets, presentations, and branded promotional giveaways.
  • B2B Social Media Posts: Manage social media sites to ensure daily/weekly activity with fresh, relevant posts with the goal of increasing brand awareness, site conversions, and followers.
  • B2B Trade Shows/Events: Full coordination and execution of yearly event schedule including booth layout, hotel accommodations, show services, shipping & logistics, pre-show promotion, special “at-show” promotion, post-show follow-up mailing, and show report compilation to share with team.
  • Public Relations: Coordinate editorial opportunities for new products, new applications, and partnerships, with external PR partner.
  • Website Integrity: Ensure website content is consistently up to date.
  • Customer Surveys: Coordinate and execute New Purchase Surveys, 6-Month Follow-Up Surveys, and Lost Order Surveys; Compile data and systematically share with team.
  • Regional MarCom Activities: Coordinate and execute targeted regional promotions through LinkedIn, ABM campaigns, special mailings (digital and postal), and events.
  • Technical Documentation: Assist product management with the development of sales tools, product training documentation, and assembly/operator manuals; Ensure latest versions are available to customers, resellers, and internal team.
  • Monthly/Quarterly Reporting: This includes updating CRM data to finalize reports/charts for sales by lead source, sales by market served, new accounts, corporate NPS (net promoter score), and lost orders; Update Marketing KPIs, monthly MarCom activities matrix and executive dashboard. Quarterly ROI for MarCom activities.
  • Additional Duties as Assigned

Qualifications:

  • Bachelor’s Degree in marketing, communications, business, or related field
  • Minimum 2+ years B2B marketing
  • Experience with B2B social media marketing (LinkedIn, Facebook, Twitter, YouTube, Instagram)
  • Proficient in Microsoft Word, Excel, Powerpoint, Outlook, CRM platform; Basic or intermediate knowledge of Hubspot marketing automation platform (or comparable), Adobe Creative Suite, and LinkedIn Sales Navigator
  • Experience with trade show coordination
  • Creative mind – Generates ideas and viable ways to implement.
  • Proven exceptional written & verbal communication skills (English)
  • Resourceful – skilled at collecting data and problem solving
  • Strong organization skills and attention to detail

APPLY HERE

Product Manager

We’re seeking an experienced product manager to build this important area from the ground up. This hands-on position develops and executes all product lifecycle processes, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and launch of new products that meet customers’ needs, grow revenue, and market share in accordance with corporate strategic goals.

Responsibilities:

  • Gain a deep understanding of targeted core markets, customer applications, how they think and evaluate our products; Become a resident expert; Continue to expand market knowledge
  • Evaluate customer problems, current market trends, competition, new technologies, new use cases, and build an active pipeline of product ideas to review with New Product Development Team
  • Manage cross-functional New Product Development Team comprised of President, VP Sales, VP Marketing, and Engineering Manager
  • Translate product strategy into detailed requirements for design, prototype construction and final product development by engineering team
  • Work with external third parties to assess partnerships and licensing opportunities to expand product offerings
  • Manage new and existing products through all life cycles with cross-functional departments including operations, engineering, sales, marketing, support, and finance
  • Run customer beta and pilot programs for early-stage products
  • Set pricing strategies to meet revenue and profitability goals
  • Manage competitor library; Become a resident expert
  • Manage development of sales tools, product training documentation, and assembly/operator manuals
  • Become a product expert to support sales, reselling partners, technical support, and other company members; Conduct product training for sales, reselling partners, and other company members; Speak at industry trade shows, conferences, sales meetings & more
  • Establish customer / industry technology advisory board; Set agenda and meeting schedule
  • Establish financial and technical justification for product development projects; develop and manage expense budget
  • Make monthly customer site visits to validate value expectations, product & customer experience improvements, and/or uncover new problems to solve with robust products
  • Ensure product demo room is “customer-ready” at all times
  • Other duties as assigned

Qualifications:

  • BS degree in product design, engineering, marketing, business, or related field
  • Minimum 7 years in B2B product management role
  • Examples of work: Provide (2) successful product examples brought to market through your efforts
  • Proficient with Microsoft Office, project management software, CRM, & ERP. Solidworks knowledge (a plus)
  • Translating product strategy into detailed MRDs and PRDs for design, prototype construction, and final product development by engineering team
  • ROI analysis, market analysis, costing, and pricing strategies
  • Understanding of lean process improvement
  • Knowledge of physical ergonomics
  • Battery chemistries (a plus)
  • Warehouse/DC processes and KPIs (a plus)
  • Field product research; Proven track record to find gaps in market product offerings and the innovative mindset to fill them. Excels in the power of questioning to uncover problems that may not be obvious; Solves problems with robust technical products.
  • Can identify potential technology partners; Gets the conversation started and brings in other members as needed
  • Highly effective cross-functional team management
  • Expertise in project management
  • Strong technical aptitude
  • Excellent written and verbal skills (English)
  • Proficient at public speaking
  • Confident & assertive team player
  • Natural inquisitiveness, emotional intelligence, and ability to read people
  • Good listener/exceptional note-taker, can translate into valuable information nuggets
  • Decisive; ability to make clear-cut and timely decisions with the appropriate amount of information, reflection, and critical thinking
  • Visionary

APPLY HERE

 

The leader in Powered Carts and Portable Power Solutions.
With our first cart, we pioneered an industry. And with the unrivaled lineup we offer today, we’re still the go-to source for mobile productivity solutions—and still 100% focused on making it easy for you to be more productive. We hope you’ll reach out to learn more about what we can offer you.