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Most Recent Articles

The Best Practices for Handling Internet Returns

Returns policies and the handling of returns are vital concerns for online retailers. No business likes to sell something and have it come back from the consumer. The cost of processing returns in terms of resources and staffing can be significant. But how you handle eCommerce returns can impact your overall business results.

 

Here is why you should make your returns process a priority and some best practices for handling internet returns.

 

Topics: ECommerce Planning Reverse Logistics

8 Common eCommerce Fulfillment Mistakes and How to Fix Them

eCommerce has revolutionized the way we shop and get products into the hands of customers. The COVID-19 pandemic has accelerated the growth of online shopping as many consumers turn to eCommerce for daily needs like groceries and other items such as clothing. In fact, U.S. eCommerce sales are projected to reach $1 trillion for the first time in 2022 and account for over 20% of retail sales by 2024.

 

Topics: ECommerce Efficiency COVID-19 Reverse Logistics

3 Strategies to Fulfill Online Orders You Need to Try

eCommerce has evolved to become the preferred form of retail for many types of goods and services. According to a recent report by Adobe, the COVID-19 pandemic boosted online shopping in the U.S. by $183 billion, a 42% increase in 2020 over the prior year.

 

Topics: 3PL Shipping Speed ECommerce Efficiency COVID-19

Go Mobile! RF Automation and Industrial Powered Carts Amp Up Warehouse Efficiency

If you’re using a paper and pencil system in your operations, you’re not alone. Forty-eight percent of facilities are still conventional in receiving, picking, inventory replenishment, and storage (non-mechanized).

Topics: ROI Warehouse Management Warehouse ECommerce warehouse design

5 Small Steps that Can Make a BIG Impact on Warehouse Efficiency and ROI

Modern ecommerce warehouse and fulfillment operations staff are tasked with some hefty challenges in any given year. But when the pandemic triggered an abrupt shift to online purchases last year, many were handling larger inventories and more receipts, picks, shipments, and returns than ever before.

Topics: ROI Warehouse ECommerce warehouse design

How to Improve Manager-Worker Engagement in the Warehouse

Warehouses have been evolving for years, and the past few have been no exception. In an era impacted by a deadly pandemic, warehouses are among the rare businesses that experienced a surge in demand for workers, making it more important than ever for employers and managers to motivate their existing staff.

Topics: Warehouse Process Improvement ECommerce warehouse design

When is the Right Time to Change Your Warehouse Processes?

Peak season creep is no joke. According to the National Retail Foundation, over half of the consumers are well underway with their holiday shopping in early November, and many much sooner. As seasonal shopping preferences shift, warehouse preparation must react in kind, prompting the question of how soon is too soon to get ready for that peak season rush.

 

Ramping up your operations with the expectation of more activity is one thing. But what about changing your warehouse processes or making some upgrades? Would these types of changes benefit your operations or give you one more headache that you’ll have to manage in the coming months?

Topics: Warehouse ECommerce warehouse design Peak season

How to Do Quality Control at the Receiving Dock

One warehouse process that we don’t see discussed as frequently as we’d expect would be Quality Control (QC). While the need for QC for the products coming into the warehouse varies by industry or types of products, it tends to be overlooked in many of those places where you would expect to see it.

If any of the following scenarios applies to what you do in your facility, then read on, this could be something that helps:

  • You sell products are received directly from 3rd party manufacturing partners
  • You have products that have a traditionally high return rate
  • You have products that have high price points and are kept in secure storage

There are other scenarios that apply as well, but let’s prioritize covering these more common ones:

 

Topics: Process Improvement ECommerce Quality Control Dock Design

How to Optimize Your E-commerce Labeling

 

How does your labeling process work for your facility after expanding it to support your e-commerce business? Unlike the simpler processes of shipping out pallets and totes to a retail location or distribution partner which lives on the common 4x6 label, e-commerce shipments of individual bags or cartons being shipped to residential addresses can come with a very different level of complexity.

While the standard 4x6 stock label may still be the best option for many of your shipments, it’s worth a look at some of the other considerations to take into account to ensure that your labels are not the weak link in ensuring that your distribution center is not a source of lower customer satisfaction.

Topics: Labeling Process Improvement ECommerce

How To Process Returns

With the huge jump in facilities supporting Ecommerce from last year, the hiccups stemming from building the new capability in operations that were new to it are still ongoing. Individual vs. case shipping, single-item picking, and returns are some of the processes that have taken on a higher level of complexity and created difficult challenges for many facilities. Today we’ll spend a few minutes on one of the most visible, difficult and costly of those “new” processes – Returns.

Topics: Labeling Process Improvement ECommerce