Most Recent Articles

Automating Sustainability: How Smart Solutions Can Make Fulfillment Better for the Planet

New global economic realities are encouraging businesses to pursue more aggressive sustainability strategies. Until recently, sustainability has been linked to environmental goals for many companies and, as a result, has been treated as something like an add-on to corporate strategies. But choosing smart solutions for fulfillment can help businesses address many ongoing strategies and become more sustainable at the same time.

Topics: Supply Chain ECommerce Automation Sustainability

How Great Fulfillment is a Function of Great Customer Service

When it comes to running a thriving online business, there are a lot of moving parts to consider. While fulfillment might be low on the list, it should be one of your priorities because of how much it impacts the customer experience.

 

While customers give their loyalty to certain brands, businesses only build loyalty when they get the fundamentals right. Specifically, did your customer get the right product? Was it delivered on time? Was the shipment damaged?

Topics: Supply Chain ECommerce Customer Experience

Future Proof Your Logistics Operation

The “future” of logistics seems to be approaching at lightning speed. All of the five- and ten-year plans and predictions we saw just a few short years ago are suddenly being implemented as companies are scrambling to cope with never-ending supply chain challenges.

Topics: Mobile Workstation Supply Chain ECommerce

How Data Can Boost Supply Chain Visibility

One doesn’t have to look further than today’s headlines to hear about how supply chain woes are impacting our global economy—not to mention the availability of the essential goods consumers rely on. As the Congressional Research Service explained:

Topics: Mobile Workstation Supply Chain ECommerce

How Young Consumers Are Changing the eCommerce Landscape

In the past, marketing efforts traditionally focused on showing customers what they needed. But this marketing strategy doesn’t work as well with young consumers who purchase products online. eCommerce brands will need to take a different approach to attract and retain these customers, who are now a significant segment of the overall market.

Topics: ECommerce Customer Experience

How to Minimize Long Queues So Your Customers Don’t Walk Out

The average person now spends over one year and two weeks of their lives waiting in shopping queues, according to a report from Intel and Box Technologies. Long queues not only discourage customers from even joining the line, but once in the queue, many will walk away and never come back if you make them wait too long.

Topics: Mobile Power ECommerce In-store fulfillment Customer Experience

2022/2023 Trends in eCommerce

The eCommerce industry is constantly evolving, and this year hasn’t been any different. The global pandemic has accelerated growth in online shopping as more and more consumers are realizing the benefits of buying what they need and want from online sellers.

Topics: ECommerce Automation Customer Experience

How Reverse Logistics and Customer Service Are Interconnected

If you’re an eCommerce seller, what you do involves much more than just selling products online and getting them into the hands of customers. To create a successful and sustainable business, you need to build trust and lasting relationships with your customers. And that often involves handling returns.

Topics: ECommerce Warehouse Efficiency Reverse Logistics

2022 eCommerce Fulfillment Challenges

According to the National Retail Foundation, eCommerce is now the preferred method of shopping for 68% of consumers. Of course, the pandemic changed that as more and more people began shopping online out of necessity and then continued to do so out of convenience.

Topics: ECommerce Warehouse Efficiency Reverse Logistics

How Mobile-Powered Return Stations Improve Customer Satisfaction

 

Customers increasingly expect just as much out of their return experience as their initial shopping experience with eCommerce retailers. But reverse logistics isn’t easy, particularly for warehouses that haven’t made returns a priority. The danger is that ignoring this part of your business can put it in jeopardy. Here is what you need to know about reverse logistics and how using mobile-powered return stations can improve customer satisfaction.

Topics: ECommerce Warehouse Efficiency Reverse Logistics