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Your business might be perfect at managing its supply chain and getting products into the hands of its customers as promised. But what happens when a customer wants or needs to send something back?

According to the Bureau of Labor Statistics (BLS), approximately 4.5 workers out of every 100 were injured on the job in the warehousing and transportation industry in 2023. Driven by labor shortages, rising consumer expectations, and other supply chain challenges, warehouses have been faced with massive pressure to continue delivering in increasingly complex conditions.

Earlier this month we spent some time reviewing the importance of making your Reverse Logistics processes sustainable. However, one of the challenges many businesses have to start down that path is the relative lack of scrutiny in the Returns area relative to other process areas which we’re much more in tune with all the levers impacting our KPIs there.

The Returns process is one of the most potentially important elements of any DC’s sustainability planning and calculations. Why? First of all, it’s important to recognize that no direct-shipping business can grow, or even survive, in a market where there is not an open-ended return policy. Customers have now been conditioned to “shop” online, not just buy. Not sure what size or color you need? Order all four, then return the ones you don’t want. That is how easy it is to “shop” online now. And while some other lesser-known Brands pioneered that model LONG before the internet existed, Amazon made it the DE FACTO standard and now it is a bare minimum requirement just to be credible.

The auto industry is constantly evolving. After all, we’ve seen a significant progression of what’s on the road from the 1908 release of the Ford Model T to the first Tesla Cybertruck hitting the road just over a year ago.

Experiencing a surge in your customer base is an excellent turn of events for your retail business. After all, having more foot traffic in your stores will result in higher profits and more opportunities for growth. However, many stores fail to plan appropriately for a boost in retail traffic, which can have negative results for your brand.

Give Them a Good Listen...

The results are in!  We've aggregated all of our 2024 surveys, interviews, SAP analytics and more. We crunched all the numbers and we're ready to share the results:

Whether your business is a startup or a well-established enterprise, you need to operate efficiently if you expect to survive and grow long-term. You can invest in the latest technology and top talent, but it may not be enough to ensure success if your workspace is rigid, uncomfortable, or incapable of scaling when you need it. Here is why your organization should consider flexible workspaces and some tips for creating a flexible workspace that will adapt to your needs.

Automotive service centers are fast-paced environments that must run efficiently to remain competitive and meet customer expectations. Service technicians are under immense pressure to meet time deadlines and get more done with limited resources. Here are some of the challenges automotive service centers currently face and the role mobile workstations can play in helping these businesses succeed.

If you run an automotive service center, you likely face the dilemma of delivering the highest level of service with fewer and fewer resources. On the one hand, consumers have many choices in where they take their vehicles for service and want them back in their hands quickly. On the other, your business must calibrate its operations to make the most of the equipment and team it has on hand. Here are ten ways to speed up service in your automotive service center and deliver a better customer experience.