Increasing online sales also means an increase in the importance of reverse logistics. According to Deloitte, online purchases are being returned three times more often than purchases made at physical stores. This unprecedented level of consumer returns poses many challenges for businesses and the supply chain.
As return rates skyrocket, sellers must rethink how they approach their processes. Retailers can save significantly on the costs of handling all these returns–if they prioritize streamlining their reverse logistics processes.