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For Immediate Assistance

Contact Tyler Moore, Technical Support Specialist, at 781-935-3450 ext 4 or by email at service@newcastlesys.com

Trouble Shooting 101 Videos

Here you'll find solutions to common questions about your batteries, inverters and power packages that power your mobile powered carts. Do you have a specific trouble shooting question that we have not answered here or on our Trouble Shooting Tips page? You can submit a trouble ticket here.


You can also contact Tyler Moore, Technical Support Specialist, at 781-935-3450, ext. 4


Always read your Assembly Manual prior to assembling &/or connecting batteries on your mobile powered cart and portable power system.  Assembly Manuals can be accessed here.



Looking for your Serial Number?
Here is where to find the location of the serial number on your Newcastle product.


Inspecting for Damages


Replacing an AC InLine on the B235


E03 Error Code
Why am I getting this?

Replacing AC In on 2000w Inverter


Resetting the GFCI


Installing & Connecting (1) SLA or Fixed Lithium Battery on Your Mobile Workstation


Installing & Connecting (2) SLA Batteries on Your Mobile Workstation


Find the Date Code on
Your Battery