Basic Troubleshooting Tips for Battery

 

To speak to a technical support specialist, please contact us at 781-935-3450

You can also click here to submit a trouble ticket to a technical support specialist.  

Component

Problem

Source of Problem

Solution

Basic

No power

Nut & bolt connections at battery and back of inverter / charger may be loose

Check all connections and tighten

 

   

Plug into battery charger may have come loose

Reinsert

   

Powerstrip

Check that it is connected to inverter and set to ON

Component

Problem

Source of Problem

Solution

Battery

Not powering equipment

Low voltage <11 volts or no reading at all

Check volt reading on volt meter.  If <11v, recharge battery w/separate charger beyond 11.5v.  If no reading, check that cables are connected to battery.

   

If less than 11 volts, charger will NOT work in the 750 or 1250 watt inverters.

Recharge battery with separate charger beyond 11v.

   

Positive and negative cables may have been incorrectly installed  - thus damaging cells in battery.

May need to replace battery.

   

Positive and negative cables may have been incorrectly installed  - thus damaging cells in battery.

May need to replace battery.

   

Check that power in building does not get turned off overnight during recharging period.

 
   

Check battery casing for damage or terminal residue.

May need to replace battery.

   

Multiple batteries not connected correctly.

Check that cables are connected in parallel, positive to positive, and negative to negatve.

   

Has been used for 250+ full cycles.

May need to replace battery.

Component

Problem

Source of Problem

Solution

Curtis Meter

No Lights on Display

Wires not connected properly.

Red wire plugs into #1 on meter, and attaches to + on battery.

Green wire plugs into #4 on meter and attaches to + on battery.

Black wire plugs into #2 on meter and attaches to - on battery.

Nothing is attached to #3.

 

Flashing Red (2nd to last bar)

Battery voltage getting low (70% duscharged).

Charge batteries.

 

Flashing Red (Last bar, alternately with 2nd to last bar)

Battery voltage almost empty (80% discharged).

Charge batteries.

To speak to a technical support specialist, please contact us at 781-935-3450