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Trouble Shooting Tips

Trouble Shooting Tips Overview for Batteries, Power Packages and Inverters

If you need support immediately, please call 781-935-3450 and Press 3 for Technical Support.

QUICK TIPS:

  • If you are unsure of your unit's product name, please click here to see our product overview.  
  • Your inverter serial number is located on the side of the inverter, near the fan.  It should start with a B125 or B126.
  • Your battery date code(s) is located on the top of the battery. It's a 5 digit HOT STAMP.  You may need to peel back sticker.
 
ADDITIONAL THINGS TO CHECK THAT MAY BE THE PROBLEM:
  • If you have a unit with a GFCI, have you reset the GFCI?
  • Did you check to make sure all connections at battery and at inverter are tight?
  • Are the battery wires connected positive to positive (+ to +) and negative to negative (- to -)?
  • Has the fuse blown?
 
You  may also submit a Trouble Ticket.  A technical support specialist will provide an answer within 2 business days.