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Product Support Services for Mobile Computer & Printer Carts

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With Newcastle’s on-site installation service, you’ll get peace of mind that your mobile powered carts and accessories are completely ready for deployment after your order arrives at your facility. Our national team of service technicians strive to get you up and running on time and in conjunction with your go-live date.

Installation service includes:
  • Unpacking of units and disposal of packing materials to your waste removal container*
  • Complete assembly of your cart/power system and cart accessories**
  • Comprehensive testing of your units to ensure they are fully functional and ready for use by your operators

* If shipment is damaged, Newcastle must be informed prior to on-site installation.

** All carts and accessories must be available at time of install.  Additional cost will apply if  technician has to return to complete installation.


On-Site Service Contracts

Newcastle offers yearly contracts that provide on-site service in your facility. All repairs will be covered for both parts and labor with this service contract.*

Details:
  • The service contract must be elected at the original time of purchase and will cover all cart components and all power/charging system components. Consumables not included.
  • Service inquiries reported and fully assessed by 1:30 PM EST will provide on-site service within 48 business hours of request.** 

* This does not include damage and abuse caused by customer. SLA Batteries covered for parts and labor through initial six-month warranty period.

** On-site service provided during normal business hours (8 - 5pm in your time zone). Excludes holidays.

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