Product Support Services
On-Site Installation Service
With Newcastle’s on-site installation service, you’ll get peace of mind that your mobile powered carts and peripherals are completely ready for deployment after your order arrives at your facility. Our national team of service technicians strive to get you up and running on time and in conjunction with your go-live date.
|Installation service includes:|
* If shipment is damaged, Newcastle must be informed prior to on-site installation.
** All carts and accessories must be available at time of install. Additional cost will apply if technician has to return to complete installation.
On-Site Service Contracts
Newcastle offers yearly contracts that provide on-site service in your facility. All repairs will be covered for both parts and labor with this service contract.*
* This does not include damage and abuse caused by customer. SLA Batteries covered for parts and labor through initial six-month warranty period.
** On-site service provided during normal business hours (8 - 5pm in your time zone). Excludes holidays.