These are normal codes you should see with every charging cycle: BUL = Bulk mode, ABS = Absorption mode and FUL = Full. These are normal indicators and do not indicate any type of problem.
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Solutions for your Workplace
With thousands of installations worldwide, Mobile Workstations and Portable Power Systems are proven to increase productivity in a wide variety of workplaces.
Solutions for your Workplace
With thousands of installations worldwide, Mobile Workstations and Portable Power Systems are proven to increase productivity in a wide variety of workplaces.
Solutions for your Workplace
With thousands of installations worldwide, Mobile Workstations and Portable Power Systems are proven to increase productivity in a wide variety of workplaces.
You can also submit a trouble ticket with the form on this page. Michael Storey, our a technical support specialist is here for you!
Quick Tips:
ADDITIONAL THINGS TO CHECK THAT MAY BE THE PROBLEM:
These are normal codes you should see with every charging cycle: BUL = Bulk mode, ABS = Absorption mode and FUL = Full. These are normal indicators and do not indicate any type of problem.
These are set at the factory, so there is normally no need for the user to adjust them. A 1000W system should show as: 20A, IN1, AL1, SDL. For a 2000W system, Contact Newcastle Systems for further info.
Batteries should typically be replaced every 1-2 years.
The color and number indication on the unit indicate the charge level present in the battery. To ensure your battery will maintain its performance level, do not allow it to be discharged below 11.4 and charge after EVERY use.
Please refer to this table to identify the specific error or warning you are seeing:
Error Code / Problems | Source of Problem | Solution |
E01 Inverting Mode |
Low battery voltage shutdown depending on setting battery voltage shutdown depending on setting |
Check battery status and recharge if necessary. Check for proper DC cable sizing. Check for loose connections and tighten if necessary. |
E02 Inverting Mode |
High battery voltage shutdown >15.5 volts DC |
Check for external charging sources, such as an over voltage alternator, and disconnect if necessary. |
E03 Inverting Mode |
AC output overload shutdown |
Reduce the loads connected to the AC outlet of the unit. Check equipment that have high-surge ratings and disconnect if necessary. |
E04 Inverting Mode |
Over-temperature shutdown |
Reduce the loads connected to the AC outlet of the unit. Check that the ventilation grille is not blocked. Check for ambient temperature and move the unit to a cooler location whenever possible. |
E05 Inverting Mode |
Low battery voltage detected (depending on setting) |
Check battery status and recharge if necessary. Check for proper DC cable sizing. Check for loose connections and tighten if necessary. |
E06 | AC output overload warning |
Reduce the loads connected to the AC outlest of the unit. |
E07 Inverting Mode |
Over-temperature warning |
Reduce the loads connected to the AC outlet of the unit. Check that the ventilation grille is not blocked. Check for ambient temperature and move the unit to a cooler location whenever possible. |
E10 AC Shore Power Mode |
High battery voltage (>15.5 V) |
Check for external charging sources, such as an over voltage alternator, and disconnect if necessary. Confirm that the external charging source is not the cause. The error may be caused by the internal battery charger systems. Call for support. |
E11 AC Shore Power Mode |
Over-temperature detected on the AC transfer relay |
Reduce the loads connected to the AC outlet of the unit. Check that the ventilation grille is not blocked. Check for ambient temperature and move the unit to a cooler location whenever possible. |
E12 AC Shore Power Mode |
Battery is bad or external DC load is connected to the battery. |
Check the battery bank. NOTE: The battery voltage did not rise above 5 volts DC after 1 minute or 10 volts DC after 15 minutes. Check that external DC load current consumption is below the charging current setting. Disconnect the DC load or increase the charger current setting. |
Battery charging current is lower than the charging set point during bulk charge mode. | Ambient (environment) temperature is high. |
Do not be alarmed, the unit is performing normally. The charging current automatically de-rates at high ambient temperatures. Improve ventilation. Make sure the unit's ventilation openings are not blocked. |
Alarm does not sound when an error is encountered. |
Alarm is turned OFF. |
Press and hold the Select button for two seconds to disable (or enable) the audible alarm. |
Low output voltage (96-104 volts AC) during Inverter mode. |
You are using a voltmeter that cannot accurately read the RMS voltage of a modified sine wave. |
Use a true RMS reading voltmeter such as a Fluke 87. |
No output voltage. The status LED is red. |
AC shore power is not available or out of operating range and the inverter has shut down with the display screen showing one of the following codes: |
|
" " |
Low input voltage (fault code E01) |
Check the DC connections and the cable. Recharge the battery. |
" " |
High input voltage (fault code E02) |
Verify the unit is connected to a 12V battery. Check the voltage regulation of the external charging system (if any). |
" " | Unit overload or AC output short circuit (fault code E03) |
Reduce the load. Make sure the load does not exceed the output rating. |
" " | Thermal shutdown (fault code E04) |
Allow the unit to cool off. Reduce the load if continuous operation is required. Improve ventilation. Make sure the inverter's ventilation openings are not blocked. |
" " | AC transfer relay has overheated (during short power mode) |
Improve ventilation. Make sure the inverter's ventilation grille is not blocked. Reduce the load. |
No output voltage. The Status LED is green or yellow. | GFCI has tripped or 15A supplementary breaker has tripped. |
Check the load and reset the GFCI or supplementary breaker. |
" " |
Circuit breaker on the AC load panel or AC output disconnect has tripped. |
Check AC shore power. Turn the inverter ON. |
" " | Battery voltage is too low to start inverting. Display screen may show DC voltage as 00.0 |
Check DC connections and cable. Recharge the battery. |
No output voltage. The Status LED is not lighting up. |
AC shore power is not available or out of operating range and the inverter is OFF. |
Check AC shore power. Turn the inverter ON. |
" " |
AC shore power is not available and the inverter is OFF due to a shutdown for more than 30 seconds. |
Check AC shore power and the battery voltage. Turn the inverter ON and look at the display panel for any error code. |
" " |
The inverter's DC input polarity is reversed. |
The inverter was probably damaged due to the reverse polarity. This type of damage is NOT covered by warranty. |
The fan turns on and off during AC shore power mode. |
The battery is discharged and demands high current from the charger. AC pass-through current is high. |
Do not be alarmed, the unit is performing normally. |
The fan turns on and off during inverter mode. |
The inverter is running continuously at high power. |
Do not be alarmed, the unit is performing normally. The fan is activated automatically. |
Battery is swollen and not charging. |
Battery is discharged and has reached life end. |
Replace with new battery. |
No display on remote meter. |
Phone like cord is not tight. |
Plug cord in tightly on remote and inverter side. |
Please refer to this table to identify the specific error or warning you are seeing:
Component | Problems | Source of Problem | Solution |
Basic |
No power |
Nut & bolt connections at battery and back of inverter/charger may be loose |
Check all connections and tighten |
Plug into battery charger may have come loose |
Reinsert |
||
Powerstrip |
Check that it is connected to inverter and set to ON |
||
Battery |
Not powering equipment |
Low voltage <11 volts or no reading at all |
Check volt reading on volt meter. If <11v, recharge battery w/separate charger beyond 11.5v. If no reading, check that cables are connected to battery. |
If less than 11 volts, charger will NOT work in the 750 or 1250 watt inverters. |
Recharge battery with separate charger beyond 11v. |
||
Positive and negative cables may have been incorrectly installed - thus damaging cells in battery. | May need to replace battery. | ||
Positive and negative cables may have been incorrectly installed - thus damaging cells in battery. | May need to replace battery. | ||
Check that power in building does not get turned off overnight during recharging period. | |||
Check battery casing for damage or terminal residue. | May need to replace battery. | ||
Multiple batteries not connected correctly. | Check that cables are connected in parallel, positive to positive, and negative to negatve. | ||
Has been used for 250+ full cycles. | May need to replace battery. | ||
Curtis Meter | No Lights on Display | Wires not connected properly. |
|
Curtis Meter | Flashing Red (2nd to last bar) | Battery voltage getting low (70% duscharged). | Charge batteries. |
Curtis Meter | Flashing Red (Last bar, alternately with 2nd to last bar) | Battery voltage almost empty (80% discharged). | Charge batteries. |
Please refer to this table to identify the specific error or warning you are seeing:
Component | Problem | Source of Problem | Solution |
750 / 1250 watt inverter | No AC Output (All indicator lights are OFF) | Unit is not properly connected to utility power. | Connect unit to utility power. |
" " | Operating Mode Switch is set to "DC OFF" and AC Input is present. | Set Operating Mode Switch to "AUTO/REMOTE" or "CHARGE ONLY". | |
" " | This is normal when the Operating Mode Switch is set to "CHARGE ONLY" and AC input is absent. | No correction is required. AC output will return when AC input returns. Set Operating Mode Switch to "AUTO/REMOTE" if you require AC output. | |
" " | Output circuit breaker is tripped. |
Reset circuit breaker. |
|
" " | Unit has shut down due to battery overcharge (preventing battery damage). | Disconnect any auxillary chargers. Reset by moving Operating Mode Switch to "DC OFF". Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY". | |
" " | Unit has shut down due to excessive battery discharge (displays < 11 volts). | Use a 10 Amp trickle charger to raise battery above 11 volts. Check external battery connections and fuse. Unit automatically resets when condition is cleared. | |
" " | Connected batteries are dead. | Check and replace old batteries. | |
" " | Unit has shut down due to overload. | Reduce load. Reset by movig Operating Mode Switch to "DC OFF". Wait 1 minute. Switch to "AUTO/REMOTE" or "CHARGE ONLY". | |
Battery Not Recharging (AC Input Present) | Connected batteries are dead. | Check and replace old batteries. | |
" " | Battery fuse is blown. | Check and replace fuse. | |
" " | Battery cabling is loose. | Check and tighteb or replace cabling. | |
" " | Unit has shut down due to battery overcharge (preventing battery damage). | Disconnect any auxillary chargers. Reset by moving Operating Mode Switch to "DC OFF". Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY". | |
" " | Charger Enable/Inhibit Switch inadvertently set to "INHIBIT". | Set Charger Enable/Inhibit Switch to "ENABLE". | |
" " | Charger circuit breaker is tripped. | Reset circuit breaker. | |
All three "BATT VOLT/CHRG CURR" LEDs are slowly flashing (1/2 second flashes) with Operating Mode Switch in "AUTO/REMOTE" position. | Battery is excessively discharged. Unit will shut down to prevent battery damage. | Use a 10A trickle charger to raise battery voltage. Check external battery connections and fuse. Unit automatically resets when condition is cleared. | |
All three "BATT VOLT/CHRG CURR" LEDs are slowly flashing (1/4 second flashes) with Operating Mode Switch in "AUTO/REMOTE" position. | Battery is overcharged. Unit will shut down to prevent battery damage. | Disconnect any auxillary chargers. Reset by moving Operating Mode Switch to "DC OFF". Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY. | |
Red "LOW" Battery Indicator Light is flashing with Operating Mode Switch in the AUTO/REMOTE" position. | Battery voltage is low. Unit has shut down to protect battery from damage. | If AC Power is present, the unit will automatically reset itself and start recharging connected batteries. If an external charger is used to recharge batteries, you will need to manually reset the unit by moving the Operating Mode Switch to "DC OFF" for two seconds, then returning it to "AUTO/REMOTE". | |
" " | False reading due to undersized or insufficently connected DC cabling. | Use larger sized DC cable or ensure sufficiently connected to Inverter/Charger. | |
Red "LOAD" Operation Indicator Light Flashing | Inverter is overloaded. Unit will automatically shut down after 5 seconds. | Reduce load. Reset by moving Operating Mode Switch to "DC OFF". Wait 1 minute. Switch to "AUTO/REMOTE" or "CHARGE ONLY". |