Newcastle Systems' Terms, Conditions & Warranty Information

Carrier Shortage or Damage:

Customer MUST notify Newcastle Systems of any shortages or damages within 2 days of receiving the order. All damages to the shipment must be noted on the trucking carrier’s shipping paperwork.

Order Placement:

All orders must be emailed to Newcastle Systems at customerservice@newcastlesys.com on company letterhead. Any changes must be communicated in writing.

Price Terms:

Newcastle Systems reserves the right to revise all prices and freight terms without notice.

Custom Orders:

Products manufactured by Newcastle Systems to your specifications CAN NOT be canceled.

Lead Times:

Lead Times will be noted on our proposals but are subject to change. Generally, lead times vary from 1 to 3 weeks. (Lead times may change due to current supply chain bottlenecks. Please confirm with customerservice@newcastlesys.com).

PRODUCT WARRANTY (effective May, 2022):

Carts / Power System Chassis (excludes LT1000 Cart Series):

All metal components are warranted against defects in material and workmanship for 5 years. LT Series Cart is warranted for 1 year. 

PowerSwap Nucleus Classic Battery System:

• PSNU3.6 Battery: 5 years or 3,000 cycles (but voided if battery is opened or damaged due to abuse or misuse).
• PWD2C Dual Power Dock: 5 years* 
• PWC2C Charging Station: 5 years* 

*Electronic components are warranted against defect for 5 years 

Year 1: Customer has the option for Newcastle to repair at factory or new repair parts can be shipped directly to customer to install (includes tools and instructional step by step video). Estimated 15-minute repair time. 

Year 2 – 5:  New repair parts (includes tools & instructional step-by-step video) are shipped directly to customer to install. Estimated 15-minute repair time (Customer has option for Newcastle to repair at factory for $90 labor fee + shipping both ways.)  

PowerSwap Nucleus MINI Battery System:

• PSNU1.8 Battery: 3 years or 2,000 cycles (but voided if battery is opened or damaged due to abuse or misuse)
• PWD1M PowerDock MINI Station: 3 years* 
• PWC1M PowerCharge MINI Station: 3 years* 

*Electronic components are warranted against defect for 3 years

Year 1: Customer has the option for Newcastle to repair at factory or new repair parts can be shipped directly to customer to install (includes tools and instructional step-by-step video). Estimated 15-minute repair time  

Year 2 –3:  New repair parts (includes tools & instructional step-by-step video) are shipped directly to customer to install. Estimated 15-minute repair time (Customer has option for Newcastle to repair at factory for $90 labor fee + shipping both ways.

Fixed SLA and Lithium Battery Systems:

• Inverter/Charger Components: 2 years*
• Fixed Lithium Batteries: 30 months* from battery date code or 2,000 cycles (but voided if battery is opened or damaged due to abuse or misuse)
•  SLA Batteries 6 months* (but voided if battery is opened or damaged due to abuse or misuse)

*New repair parts/batteries are shipped directly to customer to install.

This warranty does not cover product abuse, modification, integration, improper storage, failure to adhere to product instructions, improper operation, or misuse. Examples of misuse include but are not limited to any use of the product in other than its intended application, including the use of this product with any charging device or accessory not manufactured by Newcastle Systems, improper maintenance, improper battery charging/discharging behavior, spilling liquids on components, opening/dropping/disassembling battery pack, exposure to harsh elements including temperatures and moisture outside the operating and storage specifications. Additionally, this warranty does not cover the expected cycle life performance degradation for a given battery chemistry. As battery usage cycles increase, the recharge capacity decreases.

RETURNED GOODS POLICY:

Returns will not be accepted without prior written authorization and compliance with shipping instructions as provided by Newcastle Systems. All goods must be returned in good condition and freight prepaid. A minimum restocking charge of 30% is made on all authorized returns of standard product for credit. An additional charge will be made for any repairs as necessary.

PRODUCT DESIGN:

We reserve the right to change product design, specifications, construction and performance at any time without prior notice. Additionally, we reserve the right to discontinue products at any time without prior notice. Please contact our sales department at 781-935-3450 or sales@newcastlesys.com for any additional information.