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Terms, Conditions & Warranty
Information |
Standard
Payment Terms & Conditions:
Prepayment is required for all new
accounts. Established accounts have
Net 30 terms with approved credit
and established credit limit.
Shipment
Terms:
Shipments are made FOB Woburn, MA
01801 USA. Equipment ships on a
pallet by LTL Truck. Small items
ship by parcel service.
Carrier
Shortage or Damage:
Customer MUST notify Newcastle
Systems of any shortages or damages
within 2 days of receiving order.
All damages to shipment must be
noted on trucking carrier’s shipping
paperwork.
Order
Placement:
All orders must be faxed or emailed
to Newcastle Systems on company
letterhead. Any changes must be
communicated in writing.
Price
Terms:
Newcastle Systems reserves the right
to revise all prices and freight
terms without notice.
Custom Orders:
Products manufactured by Newcastle
Systems to your specifications are
NON Cancelable.
Lead Times:
Lead Times will be noted on our
proposals but are subject to change.
Generally lead times vary from 1 to
3 weeks.
Warranty:
All metal components are warranted
against defect in material and
workmanship for 5 years from date of
purchase. Electronic components are
warranted for 1 year from ship date.
Batteries are warranted for 6 months
but voided if battery is left in
discharged state for more than 3
days.
Returned
Goods Policy:
Returns will not be accepted without
prior written authorization and
compliance with shipping
instructions as provided by
Newcastle Systems. All goods must be
returned in good condition and
freight prepaid. A minimum
restocking charge of 30% is made on
all authorized returns of standard
product for credit. An additional
charge will be made for any repairs
as necessary.
Product Design:
We reserve the right to change
product design, specifications,
construction and performance at any
time without prior notice.
Additionally we reserve the right to
discontinue products at any time
without prior notice. |
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Please contact our sales department
at 781-935-3450 or
sales@newcastlesys.com for any
additional information. |
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NB Series
How to Find the Right Cart